Last Updated: 20/02/2026

At Romanian UK Advisors, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you use our services.

We collect personal information that you provide to us to perform our services. This includes:

• Contact Details: Name, email address, and phone number.
• Financial Information: Bank details, tax records, and income information for our bookkeeping services.
• Identity Documents: Passports, visas, and NI numbers required for immigration and benefits support.
• Academic Records: For those seeking assistance with university applications.

We use your information strictly for the following purposes:

• To provide professional advice and process your applications.
• To manage your financial records and ensure tax compliance.
• To communicate with you regarding your case or inquiry.
• To comply with UK legal and regulatory requirements.

We understand that your financial and personal data is sensitive.

• Our bookkeeper and staff follow strict confidentiality protocols.
• We implement secure technical measures to prevent unauthorized access.
• We do not sell your personal data to third parties.

We only share your data when necessary:

• With government bodies (like HMRC or the Home Office) as part of your application.
• When required by law to protect our legal rights.

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections, or ask for your data to be deleted. To exercise these rights, please contact us at

1. Definition of Client Money "Client Money" refers to any funds held by the firm on behalf of a client, including Home Office application fees, Immigration Health Surcharge (IHS) fees, or payments for services not yet rendered.

2. Our "No Client Money" Policy To ensure the highest level of financial integrity and compliance with Principle 8, Romani in UK Advisors Ltd does not hold "Client Money."

3. Handling Home Office and Third-Party Fees

• Direct Payment: We do not accept payments for Home Office fees or the Immigration Health Surcharge (IHS) into our business account.
• Process: During the application submission, the client must provide their own debit/credit card details to pay the Home Office directly through the official GOV.UK portal.
• Disbursements: If a client needs a third-party service (such as a certified translation), they are required to pay that provider directly.

4. Payment for Professional Services

• Fixed Fees: We only accept payment for our professional legal services as outlined in our Fee Scale.
• Invoicing: A formal invoice is issued for every payment received.
• Timing: We only request the final balance of our fee once the work (e.g., the submission of the application) has been completed.

5. Accounting Records All payments for our services are made via bank transfer to our Business Bank Account. We maintain a clear digital audit trail of all transactions, which is available for inspection by the IAA Commissioner upon request.

1. Our Commitment At Romani in UK Advisors Ltd, we are committed to providing a high-quality legal service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

2. How to Make a Complaint If you are unhappy with our service or a bill, please contact Anca Radoi, our Director.

• By Post: Suite 310 , 3rd Floor, Stanmore Business and Innovation Centre, Honeypot Line, Stanmore HA7 1BT, UK
• By Email: info@romaniinukadvisors.co.uk
• By Phone:02087315262
• Please provide your case reference number and a brief description of your concerns.

3. Our Process

• Step 1 (Acknowledgment): We will send you a letter or email acknowledging your complaint within 5 working days of receiving it. We will also enclose a copy of this procedure.
• Step 2 (Investigation): Anca Radoi will review your file and speak to the advisor who handled your case.
• Step 3 (Response): We will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 28 days of the acknowledgment letter.

4. If You Are Still Not Satisfied If you are not satisfied with our final response, or if we fail to respond within 28 days, you have the right to complain directly to the Immigration Advice Authority (IAA).

IAA Contact Details:

• Website: www.immigrationadviceauthority.gov.uk/complaints
• Address:  Immigration Advice Authority
  Complaints Team
  IAA
  PO Box 567
  Dartford
  DA1 9XW

5. Recording Complaints We maintain a central Complaints Register to record all complaints, our investigations, and the outcomes. This register is reviewed annually as part of our commitment to the IAA 2024 Code of Standards.

1. Services Provided Romanian UK Advisors provides consultancy and administrative support for immigration, bookkeeping, financial inquiries, benefits, and university applications.

2. Accuracy of Information Clients must provide accurate and truthful information. We are not responsible for delays or rejected applications caused by incorrect data provided by the client.

3. Professional Advice While we provide expert guidance, our services do not constitute legal representation in a court of law. For complex legal disputes, we recommend consulting a qualified solicitor.

4. Fees and Payments All fees for our services must be agreed upon before work begins. Payments are non-refundable once the application or bookkeeping process has started.

5. Confidentiality We treat all client data with the strictest confidence, as outlined in our Privacy Policy.